Returns & Exchanges
Last updated: September 2026
Return window
Returns and size exchanges are accepted within 7 days of delivery, on unworn items with tags still attached.
Refunds
Approved refunds are issued to your original payment method and typically land within 5–7 working days of the returned item passing inspection.
Needs founder confirmation — whether return shipping is free or deducted from the refund, and the exact inspection process.
How to start a return
Sign in, open My Orders, select the order and choose Return / Exchange.
Needs founder confirmation — self-serve return flow is not yet built — currently requires contacting support directly.
Non-returnable items
Needs founder confirmation — which categories (if any) are final sale — e.g. innerwear, accessories, or limited drop items.